Its bad customer service to say there are no supervisors here when we all know thats a bald faced lie.
In a fit of frustration, she hands the phone.
When a customer asks to speak to a supervisor bing rewards order history saying someone will try to call you in 24 hours isnt good enough.Im waiting for a call back from the supervisor (I said I wanted to hear within an hourha!) to get some real answers.He apologized for the problems and asked if we would be home tomorrow afternoon so people from the boutique downtown could personally deliver our machine and a gift.I left the box right there for Sheila to open when she got home.Busy, not able to talk, fine.Update 2 Its a new day and we have a very surprising and welcome updatethis morning Sheila received a call from the president of Nespresso Canada!In 2018, the Dharkan capsule is called on to lend its dark blue colour to the 849.I want a supervisor on the phone now.The outside of the box is labeled with the right color, but the machine in the box is wrong.The gesture from the presidentfantastic.
Three times and keeps getting the run around.
Then I just glued them onto each side of the box and added a bit of ribbon and a bow to cover the join.Just dont make up something so obviously untrue.Hexagonal body for a comfortable and controlled writing experience.I am, without doubt or reservation, pleased with how nicely weve been treated since this posts went.The replacement hadnt actually been shipped at all.However, our recent experience with Nespresso and their customer service has been nothing but an epic fail.This, by the way, is Thursday evening.Update, well, one of the supervisors Angela finally called.
We want the right machine.
Your Move Nespresso, the ball is in your court Nespresso.